Ace the NRCMA 2026 – Get Ready to Rock Your Medical Assistant Skills!

When a patient must cancel an appointment, you should immediately schedule another appointment. Option A is incorrect because it is not appropriate to instruct patients to only come in during emergencies. This could make the patient feel like their medical needs are not being taken seriously. Option C is incorrect because it does not provide a solution for the missed appointment. Option D is incorrect because charging a cancellation fee could create financial strain for the patient, which may make them less likely to schedule future appointments. The best practice is to quickly schedule a new appointment to ensure the patient receives the necessary care.