Nationally Registered Certified Medical Assistant (NRCMA) (NAHP) Practice Exam

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Study for the Nationally Registered Certified Medical Assistant Exam. Prepare with interactive quizzes and multiple-choice questions that come with helpful hints and explanations. Get ready to earn your certification with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What is the first way to communicate courtesy to a telephone caller?

Ask who is calling
Put them on hold
Answer promptly, identify yourself, and ask how you may help them
Reply only if you recognize the caller

The correct answer is: Answer promptly, identify yourself, and ask how you may help them

A and D may be incorrect because they do not involve showing courtesy to the caller. A is simply asking for the caller's identity, while D involves not responding unless the caller is recognized. B may be incorrect because putting the caller on hold without addressing them first can be perceived as impolite. C is the correct answer as it involves answering promptly with a friendly greeting, introducing oneself, and asking how one may assist the caller. This shows respect and consideration for the caller.