Nationally Registered Certified Medical Assistant (NRCMA) (NAHP) Practice Exam

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Study for the Nationally Registered Certified Medical Assistant Exam. Prepare with interactive quizzes and multiple-choice questions that come with helpful hints and explanations. Get ready to earn your certification with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

When a patient must cancel an appointment, you should

Tell them to visit only in emergencies
Immediately schedule another appointment
Advise them not to cancel next time
Charge a cancellation fee

The correct answer is: Immediately schedule another appointment

When a patient must cancel an appointment, you should immediately schedule another appointment. Option A is incorrect because it is not appropriate to instruct patients to only come in during emergencies. This could make the patient feel like their medical needs are not being taken seriously. Option C is incorrect because it does not provide a solution for the missed appointment. Option D is incorrect because charging a cancellation fee could create financial strain for the patient, which may make them less likely to schedule future appointments. The best practice is to quickly schedule a new appointment to ensure the patient receives the necessary care.